What kind of adhesive do you use?
How long will they last?
Do lash extensions damage your natural lashes?
How many lashes do you put on?
What should I do before my appointment?
How long will it take?
Can I wear contacts and makeup with extensions?
Do I have to avoid water?
Avoid waterproof mascara because removing it from your lashes causes a hard wearing action that can contribute to pulling them out prematurely. If all waterproof mascara is not removed it can act like a glue to bind extensions together, increasing the chances of having them pull out. Regular mascara is ok but it can cause more wear and tear for the same reasons.
Use a gel makeup remover or specialty remover if you wear liquid, creamy, or pencil eyeliners. They can tend to build up along the base of the lashes if not entirely removed and cause the extensions to stick together.
Do not curl your lashes with a lash curler as it will permanently put a kink in the extensions and can cause them to pull out prematurely.
Do not attempt to remove your extensions on your own or with any product. They must be professionally removed or allowed to fall out on their own. If you attempt to remove them you could experience temporary lash loss.
An allergy to the adhesive sometimes develops, often not before a minimum of 3 months’ prior exposure.
If you develop an allergy, you will most likely experience swelling of the eyelid the day after your third lash application.
If you experience an allergic reaction you are advised to contact an ophthalmologist for a prescription for a topical steroid that can be used (in the future as well) to prevent the lid swelling.
We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your reservation. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.
As a courtesy we send text and email appointment reminders 48 hours prior to the scheduled service. Should you not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please arrive 5-10 minutes early to your appointment, so you’ll have plenty of time to grab a beverage and/or snack and do any paperwork that may be required. Late arrivals will limit the time of your service, as your appointment will end at the scheduled time to accommodate the next client’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.
We accept Visa, Mastercard, Paypal, Venmo, Bank Of America Qucik Pay and cash. State sales tax will be charged where applicable.
Product Return Policy:
*Exception: A store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.
Service Return Policy:
All treatments and series are non-refundable. Any unused services in your series will not be refunded.
Gift cards are not redeemable for cash and cannot be replaced if lost or stolen. Please note that gift cards may not be returned or exchanged.
All appointments must be secured with a verifiable Visa, Mastercard or American Express card to ensure your appointment time. Don’t worry, we do not disclose this information to any other party. Your card number is encrypted and securely kept in your client file.
We understand that sometimes things can suddenly pop up, but please provide us with a minimum of 24 hours to cancel or reschedule your appointment. If appropriate notice is not given you will be charged 50% of the scheduled service. If you do not notify us at all, (no-show), the service will be considered rendered and 100% of the scheduled service will be charged. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service will be charged. Appointments made last minute, (less than 24 hours prior to service), are not exempt from this policy.